Q: Do I need to have an account to order?

A: No. You can place an order as a guest.

 

Q: Are there any exchange rates?

A: All transactions are based in US Dollars. If your credit card is based in another currency, the exchange rate will be in accordance with the daily rate on the date your card issuer processes the transaction.

 

Q: How secure is my online order?

A: All of your information is entered into an SSL secure web page (in other words https://) 

Your information is encrypted and sent directly to our credit card provider's network. Your information is NOT stored on our servers or any third party software.

 

Q: How do I change or cancel my order?

A: We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed will be subject to a cancellation fee of US$0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be canceled.

 

Q: How long does shipping take?

A: The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country. 

Delivery Time : 2 - 4 weeks

Q: What do I do if there are missing items?

A: Oh snap! Something must have gone wrong somewhere. Please contact us immediately via our email.

 

Q: Will I be charged with customs and taxes?

A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

 

Q: How do I return an item?

A: If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

Q: What is your refund policy?

A: read this : http://www.sellerscity.net/en/content/8-returns-policy

Q: What if my item is damaged?

A: Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.